The top Management of “IASO” Group Clinics, recognizing that the correct medical diagnosis, care and treatment of patients is not achieved only by applying scientific knowledge, but also by developing caring relationships with patients, is committed to the continuous effort on its part to respond responsibly and effectively to the requirements and expectations of both patients, customers and other interested parties of IASO Group Clinics. 

In the context of the effort to continuously improve of the services provided, “IASO” group Clinics has installed and implements a Quality Management System adapted to the requirements of the International Standards ISO 9001:2015, ELOT ΕΝ 15224:2017 and TEMOS, which ensures:

• the compliance with the applicable laws and regulatory provisions
• the effort for the continuous improvement of the provided services
• the use and optimization of the required technological infrastructure
• the readiness for adopting new techniques and methods for the provision of the medical and nursing care
• the high level of infrastructure
• highly trained medical, nursing and administrative staff
• the privacy and confidentiality of the sensitive personal data
• the integration of the requirements of the Quality Management System into the operational processes of the Clinics
• the application of the process of the management of the clinical hazards including the management of the clinical risks
• the risk assessment approach for the identification and the handling of the threats and the utilization of the opportunitiesη that may influence the conformity of the provided services, in addition to the ability of the Clinics to strengthen the satisfaction of the patients, the customers and the other interested parties. 
• the respect towards the patient’s rights and self-determination, by participating in decisions related to the treatment plan and the respect towards the person’s cultural and religious beliefs
• The compliance with ethical values, ethics and with the quality characteristics and requirements in the provision of health care services and the safety of all national and international patients and other interested parties. 

In order to support the QMS operation and effectiveness, the top Management of “IASO” group clinics is committed that the quality objectives and the present Quality Policy are compatible with the Clinic context and the strategic planning of the group IASO Clinics for the development and maintenance of an excellent infrastructure and high level of human resources which are encouraged to:

• actively participate in the operation of the departments cooperative to it (Medical, Nursing, Supportive)
• comply with the requirements of the Quality Management System.
• contribute to the continuous consolidation and improvement of its effectiveness, by providing it all the means for its’ continuous development.

The personnel of the “IASO” group clinics is required to comply with all the decisions that are taken for the realization of the present Quality Policy, based on the available resources and infrastructure that are provided by the Administration of “IASO” group clinics.

The present Quality Policy is maintained up to date, it is communicated to the personnel and it is available to the interested parties.

Dr Stamatiou George

Group «IASO» President